Pricing

No. You can use pay-as-you-go with no commitment. However, most firms doing regular volume save money with prepaid credits. Use the calculator above to see if you'd save.

Credits roll over, with each batch remaining valid for 12 months after its subscription period ends. Oldest credits are used first. Many customers deliberately build a credit balance during quiet periods. There's no "use it or lose it" pressure.

No problem. Excess usage is billed at standard rates at the end of each month. You still saved 10-14% on all reviews covered by your prepaid credits.

Each credit purchase expires 12 months after the end of the subscription period in which it was granted. Oldest credits are always used first, providing ample time to utilise your credits even during slower periods. For a quarterly subscription purchased on 4 November 2025, those credits expire on 4 February 2027 (3 months + 12 months). For an annual subscription purchased on 4 November 2025, those credits expire on 4 November 2027 (12 months + 12 months).

Invoices for subscription fees are issued at the beginning of each billing period (quarterly or annually). Any extra usage beyond the included credit amount is invoiced at the end of each month. If you have a payment method on file, payment is collected automatically when the invoice is issued. Otherwise, payment is due within 14 days of the invoice date.

You don't need to know. Our system automatically detects when a contract meets complex criteria (unregistered titles, 3+ titles, or Neighbourhood, Precinct or Community plans) and applies the correct rate.

PAYG customers are invoiced for actual usage at the end of each month, or when usage reaches certain thresholds. If a payment method is on file (credit card, direct debit, etc.), payment is collected automatically when the invoice is issued. Otherwise, payment is due within 14 days. Depending on your volume, you may receive multiple invoices within a billing period.

Yes, all customers receive detailed invoices for both subscription payments and any monthly excess usage. Each invoice includes a line item for each service (Preflight, Standard Review, Complex Review, etc.) with the quantity used. You can also view detailed usage and see which client each item is assigned to in the Usage Reports section.

We don't offer refunds for unused credits, but each credit purchase remains available for 12 months after its subscription period ends.

Yes, you can switch between plans at any time. When upgrading, your new credits will be added to your existing balance. When downgrading, your existing credits will remain available until they expire.

Yes, you can change your billing cycle whenever you need. Changing to annual billing provides the maximum bonus credit benefit.

If you cancel, you can continue to use any remaining credits for up to 12 months after your subscription ends. After that, any unused credits will expire.

We don't currently offer a pause feature, but you can downgrade to PAYG if you anticipate a period of lower usage while maintaining access to the platform.

No, there is no page limit. We don't charge more for longer contracts; pricing is based on the review type, not the number of pages.