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Curia

Stocker Conveyancing:
Elevating client communication through intelligent technology

Stocker Conveyancing has built a strong reputation for delivering seamless property transactions throughout the Lake Macquarie region and beyond. With a focus on tailored service that fits their clients' busy lifestyles, the firm prides itself on making property transactions stress-free while maintaining exceptional attention to detail. Rebecca Stocker and her team recognised that enhancing their already strong client communication with intelligent technology could further elevate their service delivery.

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The opportunity

In an evolving property market where clients increasingly expect clear, accessible information, Stocker Conveyancing identified an opportunity to enhance how they communicate complex contract details. Rebecca recognised that property contracts often contain terminology and conditions that can create unnecessary anxiety for buyers and sellers.

The firm sought ways to make their reports more transparent and comprehensive, ensuring clients would have fewer questions and greater confidence in their property decisions. The goal was to enhance their existing high-quality service with technology that could provide an additional layer of clarity and detail.

The solution

Stocker Conveyancing's decision to implement Curia was driven by one primary factor: the promise of reader-friendly reports. This aligned perfectly with the firm's philosophy of making property transactions as straightforward as possible for their clients.

Rebecca describes Curia as providing "a second set of eyes" - not replacing professional expertise but enhancing it with intelligent technology. The Data Extraction feature particularly stood out, offering the ability to automatically capture and present contract information in a format that clients could easily understand.

The results
The implementation of Curia Contract Review delivered transformative results for MLC Lawyers:

Enhanced client understanding
The implementation of Curia has transformed how Stocker Conveyancing presents complex contract information to clients. The reader-friendly reports generated through Curia translate legal terminology into accessible language, ensuring clients fully understand what they're signing without feeling overwhelmed by technical jargon.

Reduced client enquiries
Perhaps the most significant change Rebecca has observed is the reduction in follow-up questions from clients. She notes there are now "less additional client enquiries as to the terms of the Contract" - a clear indication that the enhanced reports are successfully answering client questions before they need to ask them. This improvement means clients are getting the clarity they need upfront.
Looking ahead

As Stocker Conveyancing continues to serve the Lake Macquarie community and beyond, Curia has become an integral part of their commitment to making property dreams come true. The technology supports their mission of delivering seamless, timely settlements while ensuring clients feel informed and confident throughout the process.

 

By embracing intelligent technology that enhances rather than replaces their professional expertise, Stocker Conveyancing demonstrates how modern conveyancing firms can leverage innovation to deliver superior client experiences. The firm's focus remains firmly on their clients' needs, with Curia providing the tools to communicate more clearly and effectively than ever before.

Unlock your potential

Book a demo to see how Curia Contact Review can boost speed, accuracy and consistency.

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